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FAQ – Frequently Asked Questions

How long will my cookies remain fresh?

Despite the fact that we use no additives or preservatives, our cookies will remain fresh for several days. We ask that you don’t refrigerate them, which tends to dry them out, and keep them in their plastic wrapper to help maintain freshness.  Once received, their shelf life can easily be extended by freezing them.

Can Tom’s Mom’s Cookies be frozen?

Absolutely! Just pop them, box and all, into your freezer and enjoy the whole dozen another day or pull out one cookie at a time! (Right, as if you can eat just one!)

How will my cookies be shipped?

We use Priority Mail with the U.S. Post Office, allowing us the widest possible range of shipping destinations such as post office boxes and APO boxes for the armed services.

In addition, we use the Post Office’s “Delivery Confirmation” option which can track the date and time of delivery to the destination zip code if necessary. Please see our Shipping Chart for more details and pricing.

Can cookies be shipped overseas?

Yes but it can be expensive, sometimes costing more than the cookies themselves. In addition, they usually take more than a week to arrive and then freshness can be compromised. However, if you really want to do it, we’d be pleased to help you.


Undoubtedly the most asked question in our cookie universe! At Mom’s request, we’re keeping her identity secret!