FAQ – Frequently Asked Questions
How long will my cookies remain fresh?
Despite the fact that we use no additives or preservatives, our cookies will remain fresh for several days. We ask that you don’t refrigerate them,
which will dry them out, and keep them in their plastic wrapper to keep them as fresh as possible. Once received, their shelf life can easily be extended by freezing them.
Can Tom’s Mom’s Cookies be frozen?
Absolutely! Just pop them, box and all, into your freezer and enjoy the whole dozen another day or pull out one cookie at a time! (Right, as if you can eat just one!)
How will my cookies be shipped?
We use Priority Mail with the U.S. Post Office, allowing us the widest possible range of shipping destinations such as post office boxes and APO boxes for the armed services.
In addition, we use the Post Office’s “Delivery Confirmation” option which can track the date and time of delivery to the destination zip code if necessary. Please see our Shipping Chart for more details and pricing.
Can cookies be shipped overseas?
They can, but we don’t recommend it. It’s very expensive, generally costing much more than the cookies themselves. In addition, they usually take more than a week to be received and then freshness is compromised. However, if you really want to do it, we’d be pleased to help you.
WHO IS TOM’S MOM?
Undoubtedly the most asked question in our cookie universe! At Mom’s request, we’re keeping her identity secret!